CONTACT US

We're Here to Help, Around the Clock

Questions about your account, a deposit, or the platform? Reach a real person 24/7 in your language, or send us a message and we'll get back to you.

Start a Live ChatBrowse the Help Centre

24/7 support - Multilingual team - Regulated by FSC & CMA

SUPPORT RIGHT NOW

Live chat
Online
Average first reply
Under 2 minutes
Email response
Within 24 hours
Languages
EN - AR - ES - FR - +8

Live chat

Fastest way to reach us. Available 24 hours a day, 7 days a week.

Open chat

Email

For anything that needs documents attached or a detailed reply.

[email protected]

Help Centre

Guides and answers to the most common questions, in one place.

Visit the Help Centre

Phone

Our global support line, open every day from 06:00 to 17:00 UTC.

+44 20 8068 2740

Send us a message

Tell us what you need and the right team will pick it up. Most messages get a reply within one business day.

Found in your client portal. Helps us find your account faster.

Our offices

Kudo is a brand operated by entities in various jurisdictions.

  • Dubai, United Arab Emirates

    Kudo Financial Services LLC - CMA Category 5

    Office 906, Magnum Opus Tower, Dubai, UAE

  • Port Louis, Mauritius

    Kudo Trade (Mauritius) Ltd - FSC GB24203599

    6 St Denis Street, 1/F River Court, Port Louis, Mauritius

Making a complaint? We take every complaint seriously and follow a formal process with set response times. Read our Complaints Handling Policy before submitting, or choose “Make a complaint” in the form.

DEPARTMENTS

Reach the Right Team

If you already know who you need, write to them directly.

Client support

Account access, verification, deposits, withdrawals and platform help.

[email protected]

24/7 - replies within 24 hours

Partnerships

Affiliate, IB and white-label enquiries, and existing partner support.

[email protected]

Mon-Fri - replies within 2 business days

Compliance & complaints

Formal complaints, regulatory matters and data protection requests.

[email protected]

Acknowledged within 5 business days

BEFORE YOU WRITE IN

Quick answers to common questions

These cover most of what we're asked. Everything else is in the Help Centre.

Visit the Help Centre

  • Withdrawals are processed within one business day. Card and e-wallet payments usually arrive the same day; bank wires can take 2-5 business days depending on your bank.

  • Most documents are reviewed within a few hours. A check can take longer if a document is unclear, expired, or the name does not match your account. We email you either way, so check your spam folder first.

  • Yes. Ask client support and we will adjust it, subject to the limits of the entity your account is held with. Changes apply to new positions, not open ones.

  • MetaTrader 5 on desktop, web and mobile, plus the Kudo app and Copy Trader. The same account works across all of them.

  • Write to our partnerships team and they will take you through affiliate, IB and white-label options. They reply within two business days.

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